here is some interesting information for you


Arrival and departure
Upon arrival, the rooms are available from 2 p.m. On departure until 10:00 a.m.

reception
The reception is open from 7:45 a.m. to 10:00 p.m. We will be happy to help you with any questions, requests, etc.

breakfast buffet
We serve daily from 7:30 a.m. to 10:00 a.m.

Dinner (only possible in winter)
You can dine every day from 6pm to 9pm in our Castello bistro, where they have an ala carte menu

Hotel bar
At our hotel bar, drinks, cocktails and snacks as well as a selection of your own Alacarte menu. Opening hours: 11:00 a.m. to open-end.


Entrance door / night entrance
Since the hotel entrance is closed at 11 p.m. at night, please take your keycard with you. Outside the stairs down to the night entrance there is the opener.

Wellness & sauna
Open daily from 3 p.m. to 9 p.m.

Jacuzzi & fitness room
Located in the basement in the wellness area
Opening times: 7:00 a.m. to 8:50 p.m.

Internet
WiFi is available in the hotel rooms and the hotel lobby free of charge
Login data available at the reception.

Copies
Copies can be made for a fee at the reception.

mini-bar
Located in every room and refilled every day. We book the removed drinks in the room.

Late check out
You can get more information at our reception.

  For the binding reservation we ask for a deposit of: EUR 150, - per person.

The deposit can be made as follows:
by bank transfer in euro payments (free of charge for the recipient - the hotel will not pay any bank charges).

Our bank connection:
Volksbank Ischgl
IBAN code: AT84 4239 0005 2000 4264
BIC: VBOEATWWINN

The arrival
is possible every day.
CHECK-IN FROM: 2.00 p.m.
CHECK-OUT UNTIL: 10.00 a.m.
Should you arrive after 8 p.m., we ask you to inform us of this by phone, e-mail or fax.

Single room:
Surcharge of EUR 10.00 per day.

Child discount:
up to 3 years free in the parents' room, 4 - 7 years 50%, 8 - 13 years 25%

Short stay:
Short stay surcharge up to and including 3 days EUR 5.00 per person / day.

Means of payment:
The room bill can be paid in cash, with an EC card or with a credit card (Euro, Visacard).

Dogs:
We charge EUR 10.00 per day for your dog (without food).

Cancellations
are only valid in writing, by fax or by e-mail. In the event of cancellation, we allow ourselves to withhold EUR 100.00 from your deposit as a processing fee.
In the event of a cancellation , the general provisions of the Austrian Hotel Regulations apply. In the case of cancellation from 3 months to 1 month before arrival, we charge 40% of the total price, up to 1 week before arrival 70% of the total price. For cancellations in the last week before the arrival date, 90% of the total price will be charged as cancellation fees.

Travel cancellation insurance:
We therefore recommend taking out travel cancellation insurance. Please refer to the link on our homepage for all the necessary details.

Subject to changes.